Banking Operations Officer

Head Office

Our Banking Operations Team is looking for a motivated and enthusiastic individual to join their expanding team. This is an exciting opportunity for someone with a keen interest in finance to join us on our journey.

We require a customer-focussed Banking Operations Officer to provide essential risk management and controls to preserve and enhance the firm's assets and its reputation. The successful candidate will act as the first point of contact for customer banking services to include payments, account maintenance and online banking services.

Responsibilities will include:

  • Assisting with the set up and maintenance of customer payments and regular payments
  • Account opening and maintenance
  • Carrying out payment investigations
  • Dealing with customer enquiries
  • Providing back-office support and service on banking operations
  • Proactive in proposing and providing processing solutions
  • General database maintenance
  • Registering and approving customers to the online banking system
  • Working closely with other departments
  • Ability to work alone and within a team environment.

Applicants must have proven relevant banking operations / customer service experience and a sound understanding of general banking systems. In addition, you will be able to illustrate that you can assess operational process and implement necessary changes. Excellent numerical, communication and organisational skills and the ability to work under pressure to strict deadlines are all pre-requisites for the role. 
Candidates must have a good understanding of the constantly changing regulatory environment within the UK as well as a good command for technology and its role within a growing business.  This role will be an integral part in streamlining processes and implementing operational efficiencies.   
You will demonstrate initiative when performing the above duties. Accuracy, flexibility and strong team working abilities are essential. This a fantastic opportunity to further your career within a new and growing bank.

To find out more or to apply for this role, please email your CV and covering note to our HR team.

Send an email to our HR team

Our People

Jonathan Rowland

Non-Executive Director & Co-Founder

Jonathan has 25 years’ experience as an Investor and Director of Public and Private Companies globally.

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David Buckley

Non-Executive Director, Chairman

David holds a number of non-executive and advisory board positions and is currently Independent Non-Executive Director and Chair of the Audit Committee for CIBC World Markets plc.

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Gary Wilkinson

Chief Executive Officer & Co-Founder

Gary has 30 years’ experience within financial services, in both the banking and building society sectors.

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Nigel Boothroyd

Non-Executive Director, Chair of Risk Committee

Nigel possesses significant executive-level experience within financial services, having spent some 38 years at HSBC Group.

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Brian Mulholland

Chief Financial Officer

Brian has nearly 20 years’ experience in senior finance and treasury roles, and was most recently the Finance Director of both Coutts and Adam & Company.

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Graham Reynolds

Chief Development Officer

Graham has over 25 years’ experience in banking, working across a number of different fields.

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Darren Clarke

Director of Operations

Darren has over 25 years experience in Financial Services having worked in senior positions for HSBC, Santander, Lloyds and RBS.

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Eleanor Kenny

General Counsel & Company Secretary

Eleanor is a corporate lawyer with extensive corporate and commercial experience.

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Chris Platt

Director of Credit & Underwriting

Chris has over 35 years’ experience in Banking. He has worked across a number of areas and businesses at both RBS and NatWest.

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Chris Finnigan

Senior Business Development Manager (Head of North Region)

Chris has 29 years’ experience in the Banking industry, mainly with the Royal Bank of Scotland Group in the North West of England.

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