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Business Development Officer

Head Office

An exciting opportunity has now arisen for an enthusiastic, hardworking and dedicated Business Development Officer, to join our expanding Business Development Team in Letchworth.

The post holder will be expected to support the Business Development Manager to exceed lending and customer satisfaction targets as well as supporting the distribution of the bank’s lending products, focusing, in particular, within their local market and achieving budgeted volume targets.

Other responsibilities include:

  • Supporting the on-going management of a network of local and potentially national brokers and acting as their first point of call

  • Ensuring strong Customer Conduct and TCF values are adhered to, achieving excellent Customer Experience feedback. Acting as the first point of contact for customers

  • Ensuring existing and potential customers are kept up to date on the progress of their ongoing transactions and acting proactively in all business matters

  • Ensuring full compliance with the bank’s policies and procedures, including the adherence to all regulatory requirements

  • Managing, alongside the BDM, the relationships with all local customers and intermediaries

  • Establishing and maintaining strong lending processes, controls and disciplines

  • Compiling or reviewing full credit applications in line with the bank’s policies and procedures and working closely with credit underwriters

  • Enhancing and promoting the bank’s image and reputation with local stakeholders and customers

  • Following and supporting the bank’s culture in all dealings with external and internal stakeholders


Members of the team are required to work collaboratively, demonstrate high levels of customer focus, along with the ability to innovate, work flexibly and deal with complex situations.
 
The successful candidates will have proven experience within banking and, in particular, the SME sector including origination, credit and relationship banking and be a team player with a collaborative style to work across all areas of the business.

This is a fantastic opportunity for a highly-motivated self-starter, with a flexible but robust approach, who is able to work on their own initiative to deliver high-quality end to end customer service and join us on our journey.

 

To find out more or to apply for this role, please email your CV and covering note to our HR team.

Our People

Jonathan Rowland

Non-Executive Director & Co-Founder

Jonathan has 25 years’ experience as an Investor and Director of Public and Private Companies globally.

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David Buckley

Non-Executive Director, Chairman

David holds a number of non-executive and advisory board positions and is currently Independent Non-Executive Director and Chair of the Audit Committee for CIBC World Markets plc.

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Gary Wilkinson

Chief Executive Officer & Co-Founder

Gary has 30 years’ experience within financial services, in both the banking and building society sectors.

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Nigel Boothroyd

Non-Executive Director, Chair of Risk Committee

Nigel possesses significant executive-level experience within financial services, having spent some 38 years at HSBC Group.

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Brian Mulholland

Chief Financial Officer

Brian has nearly 20 years’ experience in senior finance and treasury roles, and was most recently the Finance Director of both Coutts and Adam & Company.

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Graham Reynolds

Chief Development Officer

Graham has over 25 years’ experience in banking, working across a number of different fields.

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Darren Clarke

Director of Operations

Darren has over 25 years experience in Financial Services having worked in senior positions for HSBC, Santander, Lloyds and RBS.

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Eleanor Kenny

General Counsel & Company Secretary

Eleanor is a corporate lawyer with extensive corporate and commercial experience.

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Chris Platt

Director of Credit & Underwriting

Chris has over 35 years’ experience in Banking. He has worked across a number of areas and businesses at both RBS and NatWest.

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Chris Finnigan

Senior Business Development Manager (Head of North Region)

Chris has 29 years’ experience in the Banking industry, mainly with the Royal Bank of Scotland Group in the North West of England.

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