Covid-19 update: click here for information

Bank of England Base Rate Change: Information for customers here

Banking Operations Manager

Head Office|Letchworth

We have an exciting new opportunity for a Banking Operations Manager to join our fast-paced Operations team.  

Redwood’s staff are pivotal in delivering our special customer experience. We are a team of talented individuals who make a genuine difference to the future of business lending and savings.

Our inhouse culture has been carefully cultivated to support curious minds within a collaborative workforce. 

As a fast-developing Challenger Bank, we are always seeking ambitious, loyal and dedicated people who have diverse backgrounds, experiences and skills. 
We have an exciting new opportunity for a Banking Operations Manager to join our fast-paced Operations team.    

Reporting to and working with the Head of Operations / Director of Operations (interim), the individual will provide expertise and capability in implementing operational processes, to maximise efficiencies. We require an experienced Banking Operations Manager who can implement their operations processes that provide best in class service to all of the Banks customers and stakeholders. 

Main Responsibilities of the role include:

•    Development, maintenance and resilience of internal control programs and processes
•    Ensuring Operations and other activities are regularly reviewed and are in compliance with current (and anticipated) external UK regulations, guidelines and expectations
•    Undertaking periodic assessment to test the overall effectiveness of Operations processes in order to meet UK regulatory requirements and to undertake gap analysis as necessary to ensure controls are sufficient and enhanced as appropriate
•    Recommending and implementing new local operations control activities, policies and processes to enhance framework to provide best in class services to all of the Bank’s customers
•    Maintaining and reviewing Operations’ internal security
•    Leading, coaching and developing an Operational team to ensure that they are providing the best experience for the Bank’s customers offering support and training where required.

Applicants should have good working knowledge of process design and bank's policies, procedures and operating systems with appreciation of external regulatory environment to support delivery of a local pragmatic risk-based approach. Recent experience working with savings accounts and loans products as an operations manager with knowledge of UK payments infrastructure is desirable.  
Ideal candidates must have a Retail banking background with a strong understanding of UK regulation as well as project managements skills, and experience of managing external vendors.
If you are looking for a career where you will be respected as an individual and valued for the contributions you make, then it is time to join Redwood Bank.

To find out more or to apply for this role, please email your CV and covering note to our HR team. 

Send an email to our HR team  

Our People