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IT Support Analyst

Head Office|Letchworth

We have an exciting new opportunity for an IT Support Analyst to join our fast-paced IT team.

Redwood’s staff are pivotal in delivering our special customer experience. We are a team of talented individuals who make a genuine difference to the future of business lending and savings.

Our inhouse culture has been carefully cultivated to support curious minds within a collaborative workforce. 

As a fast-developing Challenger Bank, we are always seeking ambitious, loyal and dedicated people who have diverse backgrounds, experiences and skills. 

We have an exciting new opportunity for an IT Support Analyst to join our fast-paced IT team. Working closely with key business stakeholders, you will troubleshoot, diagnose, and resolve problems related to hardware, operating systems and mobile devices. You will be the first point of contact for all technical enquiries via onsite, telephone, remote and service desk. You will own the IT process for new starters and leavers along with other related tasks such as desktop support, printer support, software installations, patch management as well as maintaining the ticketing management system and liaising with Outsourced Service Providers as required.

Main Responsibilities of the role include:

•    Provide IT support and project management across the business
•    Update IT helpdesk ticketing management system
•    Particular focus on Cyber Security awareness and training
•    Laptop, Mobile and tablet support
•    Responsible for the setting up and configuration of new PC's, laptops, printers, tablets, mobile devices
•    Providing professional and high level customer service to all internal and external users
•    Assisting with IT projects
•    Documentation of processes and procedures

You will ideally have had exposure and a working knowledge of the following environments and technologies: Windows 10, Microsoft Azure, Microsoft InTune, Office 365 including Sharepoint, Active Directory, Mobile Technology (Apple and Android), CRM (preferably Microsoft Dynamics) and Azure Information Protection.  

This is an excellent opportunity for someone who has experience in an IT Support/Service Desk environment, to provide high quality support in a customer focused role. With this in mind, you will possess strong communication skills both written and verbal and demonstrate care and attention to detail. 

The role demands a self-motivated team player with a hands-on approach and the ability to deliver to tight reporting deadlines. You should possess strong organisational skills and a 'can do' attitude towards every aspect of the role.

This role will ideally require someone with a minimum of 3 years’ experience in an IT support role.  Microsoft (or similar) qualifications would be advantageous.

If you are looking for a career where you will be respected as an individual and valued for the contributions you make, then it is time to join Redwood Bank.

To find out more or to apply for this role, please email your CV and covering note to our HR team.

Send an email to our HR team

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