Our people are firmly at the heart of everything we do. We understand that when you, our customers, work with us, you want a personal relationship to enable quick decision making and flexible solutions. This is why we've taken some time out to speak to the people that power Redwood Bank.
Andrew Doherty, Credit Operations Officer
As a former Complaints Investigator at the Financial Ombudsman Service, Andrew Doherty joined the Redwood team in April 2018, as a Credit Operations Officer.
Tell us more about your role at Redwood Bank and why you’re so passionate about it?
I work within the Credit Operations Team to facilitate lending to our clients by assessing loan applications and overseeing the relevant paperwork. With experience and a solid understanding of lending procedures, I ensure we, as a team and organisation, continue to give the customer an exceptional experience of our lending products.
What has been your proudest moment to date?
Being part of an agile team who are continually striving to be better, makes me extremely proud, but picking on one particularly, I would choose the moments when we get large and very complex loans drawn in a timely manner.
From a Credit Operations Officer perspective, what's the best bit of advice you've received at Redwood Bank?
It would have to be, before drawing a loan ask yourself if you would feel comfortable releasing the funds if it was your money. When it comes to loans, Redwood really stands out from the crowd, by speaking to customers and brokers and really understanding the deals, this means that decisions can be made quicker, but also that the right decisions are being made.
Is there any standout customer feedback that you're particularly proud of?
Receiving the following from a broker, who was new to Redwood Bank, was a real highlight: "Thank you for all your efforts on this one to get it done in a very short timescale, my client is very happy which in turn makes me very happy!! As you know, this if my first case with Redwood and I am delighted at how smooth and efficient the process has been. It has been a pleasure dealing with you and I look forward to the next one."