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Our People | Meet Seb Mrotzek

At Redwood Bank, our people are firmly at the heart of everything we do. We understand that when you, our customers, work with us, you want and expect a personal relationship to enable quick decision making and flexible solutions. This is why we have taken some time out to speak to the people that power Redwood Bank. 

Seb was appointed Director of Operations at Redwood Bank in April this year. As a passionate advocate for digital technology, with a wealth of experience, Seb clearly loves what he does. His excitement surrounding the opportunities provided by Redwood and how he can support future ambitions gets him out of bed in the mornings. Learn more about Seb below. 

Challengers vs high street banks – is there a place for both? 

Yes, I believe there is a place for both. Challengers are coming into banking with lower barriers to entry, putting pressure on the incumbents to improve their service and offering. Challengers will be able to co-exist and innovate if they can find a clear niche to operate in to establish a solid base, ensure their cost base is controlled and continue to achieve good outcomes for customers. 

If you weren’t doing this you’d be… 

I’d probably be travelling and working part time, in a similar capacity but on an advisory basis, but I can’t escape the school run for a number of years yet! 

What has been your proudest achievement with Redwood to date? 

I feel privileged having the Director of Operations role and having a great team around me to manage the operations of the Bank. There is not one specific moment that springs to mind, but rather there are numerous small achievements made by the team on a daily basis. These include achieving a great customer outcome, someone successfully running a process for the first time, picking up new skills, and bringing great new talent into the Bank. 

What advice would you give to someone considering a career in banking?  

Do not have a rigid approach to your career path, there are many options along the way. As long as you are learning something new, you are adding to your brand and future value. 

Redwood is now four years old – what’s the one standout piece of feedback you have received from a customer in that time? 

I only joined Redwood recently and so I have not received direct feedback from external customers, however, my team does so on a regular basis. Customers comment on my team providing clear speedy responses and high levels of service. I am very proud of this - kudos to the team. 

How do you see Redwood evolving in the next few years?  

After being around for four years and having entered the market as one of the first cloud-based challengers, the coming years will see Redwood strengthening its core operations to allow for future growth. In addition, the future will see Redwood enhancing customer journeys and touchpoints making sure they are as seamless as they can be. I am very excited about Redwood’s future plans. 

What should we watch out for in the wider industry in the coming years? 

Regulation will inevitably remain a big influence on the industry as well as economic recovery from the COVID pandemic. Technology is of course evolving and will bring opportunities as well as challenges. I am excited to see what happens with Digital Identity and how that will enable portability of bank data for the purpose of switching provider/product and possibilities of blockchain for mortgages. 

What don’t we know about you? 

In 1995 I left Germany and moved to the UK without speaking English. By now most people understand me, I hope!  

Find out more about our team here