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Redwood employees celebrate four years in business

10/09/2021
Redwood Bank recently threw a summer party to mark its four-year anniversary and thank employees for their continued hard work and dedication.
 
With many Redwood employees joining the Bank during the pandemic, the anniversary event, which was held on Friday, August 27, enabled colleagues to meet each other properly and in person for the first time, to celebrate the last 12 months. 

Growth of the Bank 

Over the past four years, Redwood has supported hundreds of small and medium-sized enterprises (SMEs) in the UK, guided by its four key values: integrity – treating people as you’d like to be treated; certainty – reassurance that, finally, you’re in the right place; tireless – a genuine passion for customers’ success; simplicity – not hiding behind the asterisk.

The Bank currently holds £400 million in customer deposits. In addition, it has also lent over £400 million to British businesses. 

Since opening in 2017, the Bank has grown to over 100 staff with recruitment of 21% new colleagues in the last 12 months and has recently moved to a hybrid working model.

Gary Wilkinson, CEO and Co-Founder said “I am very proud of the achievements of our colleagues and the culture we have created. Everyone has really pulled together throughout the pandemic, and the Bank has truly been powered by our people throughout these uncertain times.”

Customer satisfaction 

Customer satisfaction has always been at the heart of the Bank’s strategy.

Recruitment and colleague satisfaction have played an important part in the recent growth of Redwood Bank, as it has remained committed to developing a team of talented individuals, all sharing a vision to make a genuine difference to the future of business banking.

“If you keep your colleagues happy, they will work hard to keep your customers happy,” says Gary Wilkinson, CEO and Co-Founder. 

He added: “This simple formula works and is the reason why customer satisfaction sits regularly at 97%.”

The Bank’s Chief Commercial Officer, Graham Reynolds said: “Everything we do at Redwood Bank is about the customer and looking back at how we’ve been rated over the years, we just keep getting better and better results. 

“I think the fact we achieved our highest customer rating yet during the most challenging and turbulent year we’ve ever experienced, is definitely something for us all to be proud of.”


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