Bank of England Base Rate Change: Information for customers here


Information and support for customers

COVID-19 information

At Redwood Bank, we understand that these are uncertain times and want to assure you that looking after our customers, colleagues and business partners is our number one priority.


We continue to monitor the impact of COVID-19 and follow Public Health England and Government guidance.


The Bank’s robust systems and processes will continue to enable service continuity with no disruption to our customers.


In this ever-evolving situation, should you have any questions or concerns and wish to speak with a member of the team please call us on 0330 053 6067, or you can email us at [email protected].


What support is available?

Redwood Bank is committed to supporting its customer’s impacted by coronavirus and can provide tailored support for individuals. Please contact us to discuss.

Additional Support & Advice

For the latest medical information about the outbreak

Government support NHS World health organisation

For debt help and money guidance

Dealing with financial difficulties during coronavirus: information for consumers 
Money Advice Service Navigator tool​


COVID-19 scam

Unfortunately, some fraudsters are actively trying to take advantage of the current situation. As always be vigilant to anything suspicious, including messages about COVID-19 claiming to be from your bank or asking you to make a payment, move money or provide any of your credentials. Remember, Redwood Bank will never ask you for your full password or ask you to move money from your accounts. If you receive a communication which you are not sure of always refer to the website of the company who it claims to be from and contact them directly using the contact details on the website, not any supplied in the suspicious email.

Further information on how to protect yourself against fraud can be found on the following websites:

Be vigilant against coronavirus scams published by Gov.uk
Take Five to stop fraud published by UK Finance

Need help?

We are open Monday-Friday 9am-5pm, excluding bank holidays.

Contact us