Information on how we use cookies.

A cookie is a small text file that is stored on your browser or the hard drive of your device when you visit a website. They enable us to remember you when you return to our site which helps us to provide you with a good user experience. They also allow us to make improvements to our site based on feedback and analysis of your use.

Cookies enable us:
  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our site according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our site.


We use these cookies:
  • Session cookies are temporary and are deleted as soon as you close your browser. These facilitate various tasks such as allowing a website to identify that a user of a particular device is navigating from page to page, supporting website security or basic functionality.
  • Strictly necessary cookies. These are cookies that are required to enable you to move around the website and use its features. They include, for example, cookies that enable you to log into secure areas of our website. Without these cookies, services you have asked for, such as applying for an account, cannot be provided. These cookies don't gather information about you for the purposes of marketing.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. These cookies don't collect information that identifies a visitor although they may collect the IP address of the device used to access the site.  All information these cookies collect is anonymous.
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties such as media publishers so they can provide you with targeted adverts more relevant to you and your interests.

You can find more information about the individual cookies we use and the purposes for which we use them below:

Cookie Expiry Purpose
.ASPXFORMSAUTH Session Stores your encrypted ticket when using authentication.
ASP.NET_SessionId Session Keeps your session ID for security reasons.
CMSCookieLevel 1 year Specifies which cookies you allow.
CMSCsrfCookie Session Stores a security token that helps protect against cross-site request forgery.
CMSPreferredCulture 1 year Stores your preferred content culture.
CMSPreferredUICulture 1 year Stores your preferred UI culture.
CMSViewMode 1 year Stores your current view mode.
__cfduid 1 year Used to identify trusted web traffic.
__hstc 2 years Used for website analytics.
_ga 3, 4 and 5 years Used to determine unique visitors and it is updated with each page view.
_hjIncludedInSample Session Used for web analytics functionality and to identify a user’s browser session.
cookieAccepted 1 week Used to identify a cookie acceptance.
hubspotutk 10 years Used for user authentication.
intercom-id-c5ke8zbr 20 years Used to analyse visitor movement on each page.
mp_hj_mixpanel 1 year Used for website optimisation.
optimizelyBuckets 10 years Used for testing and to ensure you get a consistent experience.
optimizelyEndUserId 10 years Used to uniquely identify a user.
optimizelySegments 10 years Used to hold audience segmentation information.
_utma 2 years Used to distinguish users and sessions.
_utmt 10 minutes Used to throttle request rate.
_utmb 30 minutes Used to determine new sessions/visits.
_utmc Session Used to determine whether you are in a new session/visit.
_utmz 6 months Stores the traffic source or campaign that explains how you reached our site.
_utmv 2 years Used to store your custom variable data.


How to control and delete cookies

You can block cookies using your browser settings to refuse the setting of all or some cookies, however this may impact on the functionality or result in you being unable to access certain parts of our site. 

For comprehensive information on cookies and deletion of cookies visit allaboutcookies.org.