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Information on how we use cookies.

Our website uses cookies to help you use our website and enhance your user experience.

Cookies are small files placed on your computer's hard drive, or in your browser memory, when you visit Redwood Bank’s website. Our cookies don’t store any personal or confidential information about you.

To make sure you get the best experience from our website, we advise that you keep cookies active on your machine whilst visiting. You can refuse to accept non essential cookies, however, unless you have adjusted your browser setting to refuse non essential cookies, our system will place cookies on your device when you visit. 

You can find more information about the individual cookies we use and why we use them below.

Process cookies

Process cookies help make the website work and deliver services that our website visitors and customers expect, like navigating around web pages or accessing secure areas of our website such as our online forms, online banking or online lending portals. These cookies are used to protect you and prevent fraudulent activity and can assist in making sure any preferences you choose through your browser are remembered. Without these cookies, our website may not function properly or as you expect.

Cookies used Purpose Expiry
.ASPXFORMSAUTH Used to specify the HTTP cookie to use for authentication when using our online application forms. At end of session
.ASPXAUTH Used to determine if a user of is authenticated when using our online application forms. At end of session
ARRAffinity Application Request Routing allows scaling of the site across multiple servers, so you always have access. At end of session
ASP.NET_SessionId Creates a session ID when you visit online banking or use our online forms, for security reasons. At end of session
CMSCsrfCookie Stores a security token that helps protect against cross-site request forgery. At end of session
CMSCookieLevel Specifies which cookies you allow. After 1 year
CMSLandingPageLoaded Logging landing page information. After 20 minutes
CMSPreferredCulture Stores your preferred content culture. After 1 year
CMSPreferredUICulture Stores your preferred UI culture. After 1 year
CMSUserPage Stores the IDs (DocumentID, NodeID) of the last visited page. Used for logging landing and exit page web analytics and activities. After 20 minutes
cookieAccepted Used to let us know that you have read and accept our cookie policy. After 1 week
FormsCookieName Used to reference the cookie that stores the secure session token information when using our online forms. At end of session
LenderBrandId Used to ensure a consistent brand experience when using our secure online loans pages. At end of session
LogonTokenId Keeps your session ID when you visit online banking. At end of session
RequestVerificationToken Used to prevent forgery when using online banking. At end of session
Session security management: SessionTokenId, LogonToken, SessionTokenID, eb_, sva_, sv_, svc_, faEb, ltEb Used to create an encrypted ticket or to authenticate a session when using online banking or our online application forms or both. At end of session


Website performance cookies

We use a common website tracking tool, Google Analytics, to provide us with general statistics about website usage, how people move around our site and the type of actions people take. This helps us to make overall improvements as a result. For more information view the Google Analytics website.

Cookie Purpose Expiry
dc_gtm_ Google Tag Manager. Used to manage all scripts on the website. After 10 minutes
gat_UA Used to limit the amount of data recorded by Google on high traffic websites. After 1 minute
gid Used to distinguish users anonymously. After 24 hours
ga Used to determine unique visitors and it is updated with each page view. After 2 years
VisitorStatus Indicates if the visitor is new or returning. Used for tracking the visitors’ statistics in the web analytics for our content management system. After 20 years

Links and content from third parties

Throughout our site we sometimes embed external content from, and provide links to, third party websites.  If you choose to visit one of these external parties’ sites, you should refer to their cookie policy. We are unable to take responsibility or provide information on their use of cookies.  

How to control and delete cookies 

For further information about managing and disabling cookies, please refer to your browser's help section. The Interactive Advertising Bureau has produced a guide which explains how cookies work, how they can be managed and how they can be blocked by all browsers.