We’re here to help when you need some

We understand that every customer is unique and we’re committed to providing tailored support, especially when it’s needed most.

Your circumstances matter and so does the way we support you

At Redwood, we believe that support should never be one-size-fits-all. Life can be unpredictable, and we’re here to adapt to what you need, when you need it, with trained staff to support you in all eventualities.

Whether you're navigating a personal challenge like a bereavement or a change in relationship, managing your mental, financial or physical health, or simply prefer a different way of communicating and processing information- we’re ready to work with you in a way that feels right and suits you. That might mean adjusting how we interact with you today, in the future, or on an ongoing basis.

Who else can help?

If you need external advice or information, the following sites may be able to help:

Who else can help?

Frequently Asked Questions

Scams and Fraud

I think I have been the victim of a scam. Can you help?

Scams are becoming increasingly sophisticated and can target anyone. Read our article to find out more about some of the most common scams and frauds. You can report any scam or fraud to Action Fraud on 0300 123 2040 or at actionfraud.police.uk

Further advice can be found here.

How can I protect myself online?

Online safety can feel daunting. To help, we have listed some ways you can protect yourself online to put your mind at ease.

  • Use strong, varied passwords

  • Update passwords regularly

  • Set up two-factor authentication (2FA)/multi-factor authentication (MFA). This is a mandatory requirement for Redwood’s online banking access

  • Keep devices and apps up to date with the latest software patches

  • Use public Wi-Fi cautiously

  • Bookmark websites like Redwood rather than searching every time

  • Regularly check your account to spot suspicious activity

Read our article to find out more.

Frequently Asked Questions

Support your Money Worries

Who do I contact to help with loan repayments?

We understand circumstances can change and you may find yourself struggling financially. If you do find yourself in financial difficulty, it is important that you contact us as soon as possible, so that we can work with you to seek a solution. You can get in touch here, and for further information please click here.

Who can I speak to about financial difficulties or a change in circumstances?

Our approach is specific to you and your personal circumstances, and our trained specialists are here to help, working with you to help sort out your finances. If you have any questions regarding financial support or would like to get in touch with a member of our team to discuss a change in your circumstances, please do not hesitate to contact us via email using the email address hello@redwoodbank.co.uk

Will I be supported if I have a physical or mental health condition?

If you are suffering from a physical or mental health condition, our team is trained to give the right support for you based on your personal needs. If you’re struggling to support yourself, you can choose to nominate a trusted third-party member to assist you with your banking. For those suffering from visual impairment, we offer Braille guides to aid you throughout your banking journey or can provide you with details of organisations who can help you.

If you think you might be suffering from any physical or mental ailment, you can contact us in a way that suits you, whether that be online or by phone.

Frequently Asked Questions

Life Event

Who can I speak to about specialist support?

We are here to help if there has been a change in your circumstances that may affect your business – for instance, divorce, serious illness or disability. We will take time to understand your concerns and work with you to develop a plan. Contact us at hello@redwoodbank.co.uk or talk to us on the phone 0330 053 6067.

What should I do if an account holder has passed away?

We understand this can be an overwhelming time and we know you will have questions, so we’re here if you need to contact us for more information. To support you in managing the account, we kindly ask that you get in touch with the following information:

  • Customer name

  • Customer Account Number

  • Executor or personal representative

  • A copy of the death certificate

You can email this information to us here.

Additional bereavement support services

Help with money management

The Money Advice Service can help you learn how to deal with money after someone passes away.

Help with coping with bereavement

Facing Bereavement can help with expert guidance when dealing with the loss of a loved one.

Still need help?

If you’re in a vulnerable situation or experiencing financial hardship, don’t hesitate to contact us.

Email: hello@redwoodbank.co.uk

Phone: 0330 053 6067

FAQs