How to notify us with respect to a deceased customer
We understand that dealing with the loss of a loved is a very difficult time. To support you in managing the account we kindly ask that you get in touch to inform us with the following information:
- Customer name
- Customer Mortgage Account Number
- Executor or personal representative
- A copy of the death certificate
You can email this information to us here
We’re here to help
We understand this can be an overwhelming time and we know you might have questions, so we’re here if you need to contact us for more information.
You can call us on 0330 053 6067, Monday - Friday 9am-5pm, excluding bank holidays.
Additional bereavement support services
Help with getting through bereavement
Facing Bereavement can help with expert guidance when dealing with the loss of a loved one.
Help with money management
The Money Advice Service can help you learn how to deal with money after someone passes away.
Help with letting people know
Tell Us Once is a service that lets you report a death to most government organisations, including HMRC, DVLA, and the Passport office.